Privacy policy
Introduction
This Privacy Policy describes how eternalperfumeoils.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. We respect your privacy and value the trust you place in us. This Privacy Policy explains how we collect, use, protect, and share your information when you interact with Eternal Perfume Oils through our products and services. We encourage you to review this policy carefully to understand our practices and your rights.
By accessing our website, purchasing our products, or otherwise providing information through our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services or submitting personal information. Please note that doing so will limit your ability to access our services or purchase our products.
This Privacy Policy may be updated from time to time. Any changes will become effective upon posting, and your continued use of our products and services constitutes acceptance of those updates. We recommend reviewing this policy periodically to stay informed.
This policy outlines the types of personal information we collect, how and why we use it, the circumstances under which it may be shared, and the rights you have in relation to your data. It also explains the measures we take to safeguard your information, how long we retain it, and how you can contact us with questions or requests regarding your privacy and data rights.
Collecting Personal Information
When you visit the site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- Purpose of collection: To load the site accurately for you, and to perform analytics on site usage to optimize our Site
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
- Disclosure for a business purpose: Shared with our processor, Shopify
- Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site.
Order information
- Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: Collected from you.
- Disclosure for a business purpose: Shared with our processor, Shopify
- Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number)
Customer support information
- Purpose of collection: To provide customer support.
- Source of collection: Collected from you
- Disclosure for a business purpose: Shared within the team to resolve any customer issues or fulfill customer queries.
- Personal Information collected: Registered email address, Order Number, First & Last Name, Phone Number, Shipping Address
Minors
The Site is not intended for individuals under the age of 13. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.
The use of personal information includes:
- Process your payment card transactions and/or gift card transactions
- Create and manage your online account, including access to your online and in-store purchase history
- Create a profile about you based on the information you provide to us to tailor our advertisements to your interests
- Assist with product selection and replenishment
- Chat with you or respond to your inquiries
- Post your product reviews
- Tailor ads displayed to you on our website and elsewhere to your interests and history with us
- Communicate with you about, and administer your participation in special events, contests, sweepstakes, loyalty programs, surveys, and other offers
- Operate and communicate with you about our social network pages
- Operate, evaluate, and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing, and other internal functions)
- Comply with applicable legal requirements, relevant industry standards, and our policies.
Using Personal Information for Advertising
We may work with third-party advertising networks that collect IP addresses and other information through cookies, web server logs, and similar technologies. These technologies may be used on our websites and emails, on third-party websites and emails, and in connection with our advertising displayed on third-party platforms. The information collected may be used to create interest-based profiles and to deliver advertisements tailored to your preferences, including advertisements for products or services offered by parties not affiliated with us. You may encounter these advertisements on our website as well as on other websites.
This information also helps us measure and improve the effectiveness of our marketing activities. When you first visit our website, a cookie banner will notify you of the use of these technologies. Marketing cookies will be used only if you accept them or continue to use the website. You may change your cookie settings at any time or by clicking here http://www.networkadvertising.org/managing/opt_out.asp and following the opt-out instructions of these advertising networks.
Sharing Personal Information
We share the collected information when required by law or pursuant to a valid order from a judicial or administrative authority.
We may share your Collected Information with:
- Our affiliates for the purposes described in this Privacy Policy.
- Service providers who perform services on our behalf, as per our instructions.
- Third-party vendors and service providers acting on our behalf, including billing, sales, marketing, IT support, advertising, analytics, research, customer service, product service support, shipping, and purchase order fulfilment, data storage, logistics validation, security, fraud prevention, payment processing, and legal services
- Partners hosting events to which you may wish to participate, and other third parties, are subject to your consent. Such third parties have access to the Collected Information to perform the related services on our behalf or to comply with legal requirements, but they are prohibited from using it for any other purpose. Examples of these service providers include entities that process credit card payments, fulfil orders, and provide web hosting and marketing services.
In addition, we and our affiliates and other service providers may disclose information, including the Collected Information:
- If we are required to do so by law or legal procedures.
- To law enforcement authorities or other government officials
- We share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
- When we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
Selling Personal Information
We do not rent, sell, or otherwise disclose the information we collect, except as outlined in this Privacy Policy. Collected information may be shared and transferred with third parties only if a transfer of business occurs.
We reserve the right to transfer Collected Information we have in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use such Collected Information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we have transferred your Collected Information with any inquiries concerning the processing of that information.
Retention of Collected Information
We do not retain the Collected Information for longer than necessary. For clients, we hold the Collected Information for a period of up to ten (10) years from the date of purchase. The only exceptions to the abovementioned period are where:
- You consented to receiving personal benefits or customized direct marketing
- The law requires us to hold your Collected Information for a longer period, or delete it sooner
- Where you have raised a legal claim, complaint, or concern regarding our Products or Services, in which case we will retain your Collected Information for the entire duration of the claim, complaint, or query.
For prospects and simple users of our Website, the Collected Information in relation to your request for registration to our newsletters, events, or offers will be retained for a period of three (3) years as of their collection or your last contact with us, unless during that period we form a relationship with you e.g., you purchase one of our Products or Services. We hold your Collected Information for this period to give us an opportunity to form a relationship with you. After such a period, we may recontact you in order to know whether you wish to continue to receive our communications.
The Collected Information we gather through Cookies will be retained for a period of twelve (12) months as of their collection or your last contact with us, unless during that period we form a relationship with you e.g., you purchase one of our Products or Services or you have been active in opening our marketing communication or otherwise showing interest in our Products or Services.
Accessing, Rectification, and Deletion of Collected Information
You have the right to rectify the Collected Information. In this respect, we encourage you to update the data you have provided to us any time there are changes in your Collected Information by logging in to your account on our Products and Services or by contacting us. In order to ensure that the Collected Information is up-to-date, we recommend that you check your Collected Information at least once a year, and if needed, update it. You may also contact us to review, update, or delete the Collected Information.
You can request that we delete your Collected Information by contacting us, but we may decide to keep and process such information regardless of your consent, to the extent permitted or required under applicable laws and regulations.
If we do not decide to keep and process your Collected Information for any of the reasons mentioned above, the Collected Information will be deleted within a maximum period of one (1) month following your request.
Please note that prior to accessing and making changes to your account, we will need to verify your identity properly.
Your rights
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.
For this section, we refer to this information as “Personal Information.”
Notice at Collection of Personal Information
In the 12 months preceding the “Last Updated” date of this Privacy Policy, we have collected the following categories of Personal Information:
- Identifiers: Name, postal address, email address.
- Unique Personal Identifiers: Device identifiers, cookies, beacons, pixel tags, customer numbers, pseudonyms, phone numbers, or similar forms of persistent identifiers.
- Personal Information under California Customer Records Statute: Signature, phone number, credit or debit card information, and identifiers mentioned above.
- Protected Classification Characteristics: Gender, age (40 and older).
- Commercial Information: Purchase history, products or services considered, and consumption preferences and history.
- Internet Activity: Browsing history, search history, and interactions with websites, applications, or advertisements.
- Audio, electronic, visual, or similar information (photographs)
- Geolocation Data.
- Professional or employment-related information (including employment history)
We collect this information directly from individuals and from sources such as business partners, customers, social networks, advertising networks, marketing partners, and publicly available databases. Not all categories of Personal Information are collected from every source.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]
Cookies Necessary for the Functioning of the Store
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used in connection with navigation through a storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Used for managing customer privacy settings. | 1y |
| _shopify_tm | Used for managing customer privacy settings. | 30min |
| _shopify_tw | Used for managing customer privacy settings. | 2w |
| _storefront_u | Used to facilitate updating customer account information. | 1min |
| _tracking_consent | Tracking preferences. | 1y |
| c | Used in connection with checkout. | 1y |
| cart | Used in connection with shopping cart. | 2w |
| cart_currency | Used in connection with shopping cart. | 2w |
| cart_sig | Used in connection with checkout. | 2w |
| cart_ts | Used in connection with checkout. | 2w |
| cart_ver | Used in connection with shopping cart. | 2w |
| checkout | Used in connection with checkout. | 4w |
| checkout_token | Used in connection with checkout. | 1y |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
| keep_alive | Used in connection with buyer localization. | 2w |
| master_device_id | Used in connection with merchant login. | 2y |
| previous_step | Used in connection with checkout. | 1y |
| remember_me | Used in connection with checkout. | 1y |
| secure_customer_sig | Used in connection with customer login. | 20y |
| shopify_pay | Used in connection with checkout. | 1y |
| shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3w or 1y depending on value |
| storefront_digest | Used in connection with customer login. | 2y |
| tracked_start_checkout | Used in connection with checkout. | 1y |
| checkout_one_experiment | Used in connection with checkout. | session |
Reporting and Analytics
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Shopify analytics. | 30min |
| _shopify_d | Shopify analytics. | session |
| _shopify_s | Shopify analytics. | 30min |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_y | Shopify analytics. | 1y |
| _y | Shopify analytics. | 1y |
| _shopify_evids | Shopify analytics. | session |
| _shopify_ga | Shopify and Google Analytics. | session |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Social Networks
If you choose to participate in activities we propose on a variety of social networks, such as TikTok, X, Snapchat, Facebook, or Instagram, it is your strict responsibility to review the security and privacy policies of such social networks along with their specific conditions of use.
Text Marketing
By subscribing to our text marketing notifications, you consent to receive recurring automated marketing messages and shopping cart reminders at the phone number you have provided.
We determine cart abandonment by using cookies and verifying whether you have already opted in for text marketing. Please note that your consent to receive these messages is not a condition for purchasing our products. By opting into this service, you may occasionally receive texts about topics such as text alerts, surveys, welcome messages, customer win-back campaigns, giveaways, flash sales, upsells, and other promotional content.
SMS Opt Out
You may opt out of the Service at any time. Text the single keyword command STOP to +18885059884 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless initiated by you.
If you have subscribed to other Eternalperfumeoils mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18885059884 or email Customercare@eternalperfumeoils.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received, and we will not be responsible for honoring requests made in such messages.
You can read more about text messaging privacy and terms and conditions at the given links:
Messaging Terms and Conditions
Messaging Service Privacy Policy
Email Opt Outs
You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us.
Do Not Track
Do Not Track is a privacy preference that users can set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting that they not track the user. Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Protection of Collected Information
To protect the collected information:
- We use technical and organizational safeguards to protect your information from unauthorized access, use, disclosure, alteration, loss, or destruction.
- These measures are designed to reduce risks related to accidental, unlawful, or unauthorized handling of your data.
- No security system is completely secure, and we cannot guarantee absolute protection in all situations.
- This limitation applies to data transmitted to us as well as information stored on your mobile device.
- Our website may include links to third-party websites for convenience or informational purposes.
- Linked websites operate independently and may have their own privacy policies or notices.
- We encourage you to review the privacy policies of any third-party sites you visit.
- We are not responsible for the content, use, or privacy practices of websites not owned or controlled by us.
Modifications to Privacy Policy
We may update this Privacy Policy at our sole discretion from time to time. When substantial changes are made, the effective date at the bottom of the policy will be revised, and the updated version will be published on our website. Your continued use of our products and services after such updates constitutes acceptance of the revised Privacy Policy.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us at +1 833-760-7733 or email us at customercare@eternalperfumeoils.com.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.
Last updated: 1/21/2026